FAQ

Q1: What is the information of your company ?
A1: Founded in 2006, Guangzhou Sailfish Machinery & Equipment Co.. Ltd located in Guangzhou Huangpu international construction machine market (the biggest construction machine market in Asia). We have 15 years' experience in excavator spare parts.
Q2:What is your Warranty?
A2:We provide 6 month Warranty and Online service.
Q3: May I buy samples from you?
A3:Yes! You are welcome to place sample order to test our superior quality and service.
Q4: What's the leading time? (How long do you need to prepare my goods?
A4:Delivery (5-7 working days.) will be arranged within 24 hours after payment and arrive you
within about 3 working days via international express.
Q5: How will you deliver my goods to me?
A5: We offer as many shipping options as possible, such as DHL, UPS, FedEx , TNT , EMS to
enable our customers get their goods rapidly at door. We also ship by economic method
such as air cargo and sea cargo, Direct line, Air Mail according to clients' request.
Q6: What about the quality of your excavator spare parts?
A6:We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control
Input Process Quality Control ,and Final Quality Control for every piece. We follow QC test
procedure, and do 100% FQC to ensure your satisfaction.
Q7: Can you put my brand name (logo) on these products?
A7:Yes! We can provide professional OEM services. Our company accepts to make the logo
free for bulk order.
Q8: What payment method do you accept?
A8: T/T(Bank transfer), Western Union, Money Gram , Paypal ,Trade Assurance , L/C，etc.
Q9: Do you have any After- Sales service?
A9: Yes! Our spare parts have professional After-sales Dept.lf you have any technical problem
or question with the goods, welcome to contact our Technical Support Dept. or our sales
directly.
Q10: Are you just trading company or factory?
A10: We are 15 years hydraulic parts supplier and We can support you with the most compet-
itive pirce, unrivaled Quality and Services.